Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

We will have your order delivered to your doorstep . We have an inhouse delivery service .

How Long Will it Take To Get My Package?

We will take a maximum of 6-7 working days to deliver your order.

How Do I Track My Order?

We will send you the tracking code of the shipment when the order has been sent.

Do I Need An Account To Place Order?

You need to create an account in order to place an order . This account will be useful to avail discounts and offers on future purchases.

How do I place an order?

Go to the product page, choose the product you want to buy and click ‘buy now’ and then choose the payment method.

How should I contact if I have any queries?

If you have question regarding our online store (ordering, account questions, technical questions), please call +971 4 3978812 / +971 4 3978793.

What are the Payment methods available?

  • Debit/ Credit Card Payment
  • Cash on Delivery

Is making a payment by card secure ?

Yes, It is secured. Your credit/ Debit card details are secure with us .

Do you deliver outside the UAE?

No, we currently do not deliver outside the UAE. However you can get in touch with our call at [ ]or mail us at [ ] for any specific requirement. We will assist you based on theavailability of product and delivery charge outside UAE.

Do you deliver anywhere in UAE

Yes, we do deliver anywhere in the UAE .

How does the return policy of the product work,Is it possible?

Standard 7 day return Policy is available.

How does the cancellation policy of an Order work?

You can cancel the order until or before the order has dispatched by calling our call center on [ ] or mail us at [ ].

Can I Update any details regarding shipment after Placing an Order?

No, you cannot change your delivery address after placing an order. However you can cancel or reinitiate the same order with a new shipping address .

How can I get the Invoice for my orders?

Invoice will be sent to your registered email id as soon as the order is placed .

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